Q: What if I cannot attend the incentive trip this year?

A: We hope you make every effort to join us this year. Unfortunately, if you decide not to attend, Brightspeed Business is not able to offer a reward in place of the trip. The trip is only offered on program dates, April 10 – 13, 2025.  

Q: How do I submit changes to a registration form already processed? 

A: Once your registration is complete, you can contact the Brightspeed Business Events Team via phone at +1 (972) 661-6415 or via email at info@brightspeedbusinessclub.com.

Q: What is the attire for the trip? 

A: Please refer to the itinerary page for the appropriate attire for each group function. Attire descriptions can be found below in the attire glossary. 

Beach Casual: Shorts and a T-shirt for men, and comparable for ladies. Footwear and cover-ups are required. 
Resort Casual: Defined as a cut above casual or "country club" attire. Resort Casual for men includes nice slacks or shorts, polo shirts, button-down shirts, nice shoes, or sandals. Resort casual for women includes nice pants or shorts, skirts, nice tops, casual dresses, sundresses, nice sandals, or casual shoes. 
Resort Chic: A step above Resort casual. Resort Chic for men includes nice slacks or linen pants, polo shirts or button-down shirts, and nice shoes or sandals. Resort casual for women includes nice pants, skirts, elevated tops, cocktail dresses, sundresses, and nice shoes or sandals.  

Q: What is included in this program? 

A: Your Brightspeed Business President's Club Trip includes:

• Round-trip economy class air and one (1) checked bag for you and one (1) checked bag for your guest can be expensed on your company card.
• Resort accommodations (one sleeping room), all taxes, housekeeping gratuities, and porterage at the Eau Palm Beach Resort and Spa for the program dates of April 10 – 13, 2025. 
• One (1) hosted activity per person for you and one (1) guest offered on April 11, 2025. 
• All planned group functions.
• A dining credit will be added to your room, which can be used at any on-site restaurant or room service. Any off-site dining will be at your own expense.  
• All taxes and gratuities for hosted program events. 
• Ground transportation for all arrival and departure dates, as long as you are staying at the Eau Palm Beach Resort & Spa.
• Ground transportation to and from your home airport may be expensed on your company card. 
• Parking costs for airport parking in your home city may be expensed on your company card. 
• Airport meals on arrival and departure day may be expensed on your company card. Regular business travel guidelines apply. 

Q: Who do I contact about travel-related questions? 

A: All travel-related questions should be directed to the Brightspeed Business Events Team listed under Contact Us at the bottom of each page. 

Q: When will I receive my travel documents? 

A: The Brightspeed Business Events Team mails the final travel documents to the address you listed in your registration form about two weeks before the program. If you change addresses after registration, please notify the Brightspeed Business Events Team immediately to ensure delivery. 

Q: Do I need a passport to get to Palm Beach, Florida?

A: No

Q: Are there any baggage limitations for the airlines? 

A: There is no longer a standard set of rules that apply to all airlines' baggage limitations. The airlines are imposing a fee for luggage exceeding their weight limits. For most airlines, this is 50 pounds for checked luggage and 40 pounds for carry-on bags. Please check with your carrier for luggage allowance and restrictions before departing for the airport. Fees will apply to excess checked and/or carry-on bags. The airlines have a per-person limit for carry-on bags of one personal item and one carry-on bag. Personal items are identified as one of the following: a purse, briefcase, small backpack, or laptop computer. Passengers exceeding the carry-on limit may not be allowed through the security checkpoint. 

Q: What is an e-ticket? 

A: It is a confirmation of your airline travel; the airlines are no longer issuing paper tickets. You will still need a government-issued ID to check in and receive your boarding pass from your airline. The name on your ticket MUST be exactly the same as the name on your government-issued ID. 

Q: Can I upgrade using Frequent Flyer miles or coupons?

A: Yes, however, any deviations or upgrade charges with your ticket will be at your own expense. All frequent flyer requests for upgrades need to be personally handled by the respective airlines.

Q: Who may I bring as my guest? 

A: You are allowed to bring one (1) guest to share in your celebration. This guest must be at least 21 years of age. Please note that you are not allowed to invite another employee as your guest unless they are your spouse, domestic partner, or you are engaged to be married. 

Q: May I bring additional guests or children under the age of 21? 

A: No. Additional guests or children under the age of 21 are not allowed to attend. 

Q: What if I need to change my guest? 

A: Please contact the Brightspeed Business Events Team as soon as possible via phone at +1 (972) 661-6415 or via email at info@brightspeedbusinessclub.com. If you change your guest after you have registered, any additional charges or airline change fees will be at your own expense. 

Q: Can I extend my stay at the resort before or after the program?

A: Yes; however, any additional expenses incurred as a result of an extended stay will be at your own expense. Please refer to the Resort page for more information on the discounted group rate. For additional details, please contact the Brightspeed Business Events Team (see Contact Us). 

Q: If I extend my stay, will airport transportation be provided?

A: No, however, transportation to and from the airport can be expensed to your company card as long as you are staying at the Eau Palm Beach Resort & Spa.

Q: Can I upgrade my room at the resort during program dates?

A: Yes, room upgrades are possible, subject to availability and the hotel’s discretion. Any additional costs incurred will be your responsibility. Please contact the Brightspeed Business Events Team to initiate the upgrade process.

Q: Why do I need to provide a credit card at check-in? 

A: Eau Palm Beach Resort & Spa requires a personal credit card authorization for potential incidental charges during your stay. This covers unexpected expenses such as room service or minibar usage if you go over your dining credit. The hotel will pre-authorize $200 per night on your card, which will be released within 3-5 business days after check-out if no additional charges are incurred.