Q: How do I submit changes to a registration form already processed? 

A: Once your registration is complete, you can contact the Coca-Cola C.R.E.W. Challenge Events Team via phone at +1 (972) 661-6451 or via email at support@cocacolacrewchallenge.com.

Q: What is the attire for the trip? 

A: The attire for all group functions is Casual, which is defined as informal and comfortable clothing. It includes jeans, shorts and polo shirts, plain T-shirts, and blouses. It is recommended to bring walking shoes and dress in layers. There is always the possibility of rain, so remember to bring a light raincoat.

Q: What is included in this program? 

A: Your Grand Prize Trip includes: 

• Round-trip economy class air and checked baggage fees for you and one (1) guest.
• Hotel accommodations, all taxes, housekeeping gratuities, and porterage at the Omni Royal Orleans for the program dates of February 21 – February 24, 2025. 
• One (1) hosted group activity offered on February 22, 2025. 
• All planned group functions as noted on the daily itinerary.
• Breakfast, lunch, and dinner each day of the program provided by group function or meal allowance. 
• All taxes and gratuities for hosted program events. 
• Ground transportation for all arrival and departure dates provided via an Uber voucher.

Q: Who do I contact about travel-related questions? 

A: All travel-related questions should be directed to the Coca-Cola C.R.E.W. Challenge Events Team listed under Contact Us at the bottom of each page. 

Q: When will I receive my travel documents? 

A: The Coca-Cola C.R.E.W. Challenge Events Team mails the final travel documents to the address you listed in your registration form about two weeks before the program. If you change addresses after registration, please notify the Coca-Cola C.R.E.W. Challenge Events Team immediately to ensure delivery. 

Q: Are there any baggage limitations for the airlines? 

A: There is no longer a standard set of rules that apply to all airlines' baggage limitations. The airlines are imposing a fee for luggage exceeding their weight limits. For most airlines, this is 50 pounds for checked luggage and 40 pounds for carry-on bags. Please check with your carrier for luggage allowance and restrictions before departing for the airport. Fees will apply to excess checked and/or carry-on bags. The airlines have a per-person limit for carry-on bags of one personal item and one carry-on bag. Personal items are identified as one of the following: a purse, briefcase, small backpack, or laptop computer. Passengers exceeding the carry-on limit may not be allowed through the security checkpoint. 

Q: What is an e-ticket? 

A: It is a confirmation of your airline travel; the airlines are no longer issuing paper tickets. You will still need a government-issued ID to check in and receive your boarding pass from your airline. The name on your ticket MUST be exactly the same as the name on your government-issued ID. 

Q: Can I upgrade using Frequent Flyer miles or coupons?

A: Yes, however, any deviations or upgrade charges with your ticket will be at your own expense. All frequent flyer requests for upgrades need to be personally handled by the respective airlines.

Q: Who may I bring as my guest? 

A: You are allowed to bring one (1) guest to share in your celebration. This guest is defined as your spouse, domestic partner, family member, or friend who is at least 18 years of age. Please note that you are not allowed to invite another employee as your guest unless they are your spouse, domestic partner, or you are engaged to be married. 

Q: May I bring additional guests or children under the age of 21? 

A: No. Additional guests or children under the age of 18 are not allowed to attend. 

Q: What if I need to change my guest? 

A: Please contact the Coca-Cola C.R.E.W. Challenge Events Team as soon as possible via phone at +1 (972) 661-6451 or via email at support@cocacolacrewchallenge.com.