Q: What if I cannot attend the incentive trip this year?

A: /EXAMPLE PAYOUT/ We hope you make every effort to join us this year, but if you are unable to attend, you will receive a financial payout. Payment will be issued following the completion of the incentive trip dates via payroll deposit. 

A: /EXAMPLE NO PAYOUT/ We hope you make every effort to join us this year. Unfortunately, if you decide not to attend, /COMPANY/ is not able to offer a reward in place of the trip. The trip is only offered on program dates, /MONTH DAY – DAY, YEAR/. Please officially decline by clicking the link in your invitation email. 

Q: How do I submit changes to a registration form already processed? 

A: Once your registration is complete, you can contact the /PROGRAM/ Events Team via phone at +1 (972) 661-XXXX /PROGRAM PHONE/ or via email at info@programdomain.com /HYPERLINK PROGRAM EMAIL/.

/Examples are below. Always verify the information is accurate with your client and meets the resort's restaurant requirements, if applicable. Keep in mind the time of year and climate your destination is in and confirm your attire description is appropriate. Attire descriptions should be listed in alphabetical order./

Q: What is the attire for the trip? 

A: Please refer to the Itinerary page for the appropriate attire for each group function. Attire descriptions can be found below in the attire glossary. 

Beach Casual Attire Index

Beach Casual: Swimsuits with cover-ups, sunhats, and open-toe shoes (including flip-flops) are allowed.
Beach Casual: Shorts and a T-shirt for men, and comparable for ladies. Footwear and cover-ups are required. 

Business Casual Attire Index

Business Casual: Includes nice jeans, slacks, or khakis, with a button-down shirt, an open-collar or polo shirt, a tailored blazer, a knit shirt or sweater, and loafers or dress shoes that cover all or most of the foot. For ladies, skirts, dresses, or nice pants and tops are acceptable, along with nice shoes. 

Business Professional Attire Index

Business Professional: For men, the recommended attire involves a dark suit paired with a dress shirt, tie, and polished shoes. Women are advised to opt for a blouse, dress shirt, skirt, pantsuit, or conservative dress paired with refined footwear. T-shirts and jeans are not permitted.

Casual Attire Index

Casual: Informal and comfortable clothing, including athletic wear, shorts, plain T-shirts, and footwear of your choosing, is acceptable. 
Casual: Informal and comfortable clothing, including shorts and plain T-shirts, is acceptable. It is recommended to bring walking shoes and dress in layers. There is always the possibility of rain, so remember to bring a light raincoat. 

Cocktail Attire Index

Cocktail: For men, a formal, dark suit, white button-down shirt, and tie are acceptable, along with dressy loafers or oxfords. For women, a cocktail dress or a dressy pantsuit with heels is recommended.

Formal Attire Index

Formal: For men, a formal, dark suit, white button-down shirt, and tie are acceptable, along with dressy loafers or oxfords. For women, a floor-length gown, a fancy cocktail dress, or a dressy pantsuit with heels is recommended. 

Resort Casual Attire Index – Beach/Warm Climate Destinations

Resort Casual: Informal and comfortable, yet clean and professional. Examples include jeans, shorts, polo shirts, plain T-shirts, blouses, and sundresses. Practical footwear (no flip-flops) for men, flats, and open-toe sandals for ladies.
Resort Casual: Slacks or nice shorts and collared shirts for men, casual sundresses or comparable for ladies. 
Resort Casual: Slacks or dress shorts and collared shirts for men; pants or casual sundresses for ladies. Jeans, cutoffs, cargo shorts, or casual shorts are not allowed. 
Resort Casual: Defined as a cut above casual or "country club" attire. Resort Casual for men includes nice slacks or shorts, polo shirts, button-down shirts, nice shoes, or sandals. Resort casual for women includes nice pants or shorts, skirts, nice tops, casual dresses, sundresses, nice sandals, or casual shoes. 

Resort Casual Attire Index – Other Destinations 

Resort Casual: Defined as a cut above casual or "country club attire". Resort Casual for men includes nice slacks, polo shirts, button-down shirts, and nice shoes. Resort casual for women includes nice pants, skirts, tops, casual dresses along with nice shoes. 

Semi-formal Attire Index

Semi-formal: For men, a dark suit, suit jacket, blazer, dress shirt, and dress pants are acceptable, along with dressy loafers, oxfords, or lace-up shoes. For women, a dress (cocktail, midi, or maxi dress) or pantsuit with heels, strappy sandals, or dressy flats are recommended. 

Smart Casual Attire Index – Beach/Warm Climate Destinations

Smart Casual: Combines well-fitting, polished business wear with elements of casual attire. Examples include dark-wash jeans, trousers, chinos, blouses, polo shirts, button-downs, dresses, and skirts. Closed-toe shoes for men, flats, heels, or wedges for ladies (no flip-flops). Shorts are not allowed.

Smart Casual Attire Index –Other Destinations

Smart Casual: Combines well-fitting, polished business wear with elements of casual attire. Examples include dark-wash jeans, dress pants, chinos, blouses, polo shirts, button-downs, and polished, practical footwear. For reference, your daily workwear uniform is considered Smart Casual. 

Q: What is included in this program? 

A: Your President's Club Trip includes: 

• All planned group functions as noted on the daily itinerary.
• All taxes and gratuities for hosted program events. 
• Airport meals on arrival and departure day may be expensed on your company card. Regular business travel guidelines apply. 
• Breakfast, lunch, and dinner each day of the program provided via either master bill, meal allowance, or group function. 
• Ground transportation for all arrival and departure dates, as long as you are staying at the /RESORT NAME/.
• Ground transportation to and from your home airport may be expensed on your company card. 
• One (1) hosted activity per person for you and one (1) guest offered on /MONTH DAY – MONTH DAY, YEAR/. 
• Parking costs for airport parking in your home city may be expensed on your company card. 
• Round-trip economy class air and checked baggage fees for you and one (1) guest.
• Resort accommodations (one sleeping room), all taxes, housekeeping gratuities, and porterage at the /RESORT NAME/ for the program dates of /MONTH DAY – MONTH DAY, YEAR/. 

Q: Who do I contact about travel-related questions? 

A: All travel-related questions should be directed to the /PROGRAM/ Events Team listed under Contact Us at the bottom of each page. 

Q: When will I receive my travel documents? 

A: The /PROGRAM/ Events Team mails the final travel documents to the address you listed in your registration form about two weeks before the program. If you change addresses after registration, please notify the /PROGRAM/ Events Team immediately to ensure delivery. 

Q: Do I need a passport to get to /PROGRAM DESTINATION/? 

A: Yes

Q: Are there any baggage limitations for the airlines? 

A: There is no longer a standard set of rules that apply to all airlines' baggage limitations. The airlines are imposing a fee for luggage exceeding their weight limits. For most airlines, this is 50 pounds for checked luggage and 40 pounds for carry-on bags. Please check with your carrier for luggage allowance and restrictions before departing for the airport. Fees will apply to excess checked and/or carry-on bags. The airlines have a per-person limit for carry-on bags of one personal item and one carry-on bag. Personal items are identified as one of the following: a purse, briefcase, small backpack, or laptop computer. Passengers exceeding the carry-on limit may not be allowed through the security checkpoint. 

Q: What is an e-ticket? 

A: It is a confirmation of your airline travel; the airlines are no longer issuing paper tickets. You will still need a government-issued ID to check in and receive your boarding pass from your airline. The name on your ticket MUST be exactly the same as the name on your government-issued ID. 

Q: Can I upgrade using Frequent Flyer miles or coupons?

A: Yes, however, any deviations or upgrade charges with your ticket will be at your own expense. All frequent flyer requests for upgrades should be personally handled with the respective airline.

Q: Who may I bring as my guest? 

A: You are allowed to bring one (1) guest to share in your celebration. This guest is defined as your spouse, domestic partner, family member, or friend, who is at least 21 years of age. Please note that you are not allowed to invite another employee as your guest unless they are your spouse, domestic partner, or you are engaged to be married. 

Q: May I bring additional guests or children under the age of 21? 

A: No. Additional guests or children under the age of 21 are not allowed to attend. 

Q: What if I need to change my guest? 

A: Please contact the /PROGRAM/ Events Team as soon as possible via phone at +1 (972) 661-XXXX /PROGRAM PHONE/ or via email at info@programdomain.com /HYPERLINK PROGRAM EMAIL/. If you change your guest after you have registered, any additional charges or airline change fees will be at your own expense. 

Q: Can I extend my stay at the resort before or after the program?

A: Yes; however, any additional expenses incurred as a result of an extended stay will be at your own expense. Please refer to the Resort /HYPERLINK RESORT PAGE/ page for more information on the discounted group rate. For additional details, please contact the /PROGRAM/ Events Team (see Contact Us). 

Q: If I extend my stay, will airport transportation be provided?

A: Yes, transportation will be arranged for your arrival and departure based on your flight itinerary as long as you are staying at the /RESORT/.