When you register, you will have the opportunity to enter your preferred flight details. We will do everything possible to accommodate your requests. Once you have submitted your registration and any extensions or deviations have been confirmed, the air team will book flights for you and your guest. You will be contacted via email within three business days with a flight itinerary for your review and approval. Please double-check the spelling of your name and your guest's name on your air itineraries to ensure they match your passports.

An email response is required within 24 hours of receipt, acknowledging that you have received the airline schedule. Upon your approval, the airline ticket will be issued.

/COMPANY/ is pleased to provide you and your guest with economy round-trip airfare to /DESTINATION/. Upgrades are available at your expense and can be purchased via credit card or frequent flyer miles through your airline.

A valid passport is required to board your flight to /DESTINATION/. Please note that the name on your passport must match the name on your airline ticket. It is recommended that your passport be valid for six months beyond your return travel date. Please check your passport's expiration date. Depending on your country of origin, the required validity may differ.

For more information on passports (applications, renewals, or adding pages), U.S. citizens may contact their local post office, visit the U.S. Department of State website, or visit the following sites to learn more about applying for a new passport or renewing a passport. If you are not a U.S. citizen, please refer to your country's passport application and renewal requirements. 

The process may take up to twelve weeks, so please do this as soon as possible.

Nationals of certain countries may also require an entry visa. Please visit the U.S. Department of State website to determine the requirements of your specific country. Even if /DESTINATION/ does not require a visa for entry, please check to be sure you do not need a transit visa for any connecting flights through countries you might enter en route to /DESTINATION/. You will need to visit the government websites of those specific countries for information on how to apply for a transit visa. We also recommend checking the sherpa° website. 

This process may take several weeks, so please check immediately upon registering. 

The REAL ID Act for domestic travel within the United States goes into effect on May 7, 2025. The REAL ID Act establishes minimum security standards for state-issued driver's licenses and identification cards. A valid REAL ID-compliant driver's license or passport is required to board your flight. You can check if your driver's license is REAL ID compliant with the Department of Homeland Security. You will not be able to proceed through security without a REAL ID-compliant driver's license or passport. 

/EXAMPLE BELOW/ 

Upon arrival at Cancun International Airport (CUN), you will proceed to immigration to present your passport and boarding pass for clearance. After clearing immigration, you will claim your luggage and proceed to customs. Please note that porters are not allowed inside the terminal; however, luggage carts will be available. You may be asked to stop for a routine random search of your luggage. 

Note: If your luggage is lost, stay in the airport terminal near the baggage claim carousels. Do NOT pass through customs. Fill out a lost luggage report with your airline. You must receive a printout with a phone number and report/claim number. Once at the resort, the /PROGRAM NAME/ Events Team will assist you in calling to check on the status of your luggage.

/EXAMPLE BELOW/

Acoustic will provide transportation to the Grand Velas Riviera Maya for you and your guest. Once you retrieve your luggage and make it through customs at Cancun International Airport (CUN), a representative wearing a blue floral polo and tan slacks will meet you as you exit the sliding glass doors with Acoustic-branded signage. The representative will escort you to your complimentary transportation to the Grand Velas Riviera Maya. Travel time to the resort is approximately one hour to an hour and a half due to construction. 

When returning home, your arranged transportation will depart from the Ambassador Lobby. More information regarding your pickup time will be included on your Departure Notice in your Welcome Packet. 

If you are pre- or post-extending, you will be responsible for your own ground transportation.

/EXAMPLE BELOW/

The currency in Mexico is the Mexican peso, but U.S. dollars are welcome in most places. Please note that the exchange rate fluctuates daily. For current exchange rates, please click here. 

When making major purchases, charging items to your credit card is always recommended. The exchange rate on your credit card will be more favorable than the rate available locally. This is due to the large volume of foreign exchange generated by credit card companies at the more favorable "inter-banking" exchange rate. The better rate is then passed along to the customer. 

Most major credit cards are accepted in Mexico. It is a best practice to call your bank before leaving the country to advise of international travel dates on any card you plan to use while out of the country. 

/EXAMPLE BELOW IF VOLTAGE IS THE SAME AS US/ 

The electricity standard in Mexico is 120 volt AC, the same as in the United States. A voltage converter is not needed if you are traveling from the United States.

/EXAMPLE BELOW IF VOLTAGE IS DIFFERENT THAN US/

As standard U.S. voltage is 120V/60Hz, an adapter and/or voltage converter is required in Portugal for your electric appliances to work. We recommend purchasing a combined power plug adapter/voltage converter, such as the option linked here.

/EXAMPLE BELOW/

Costa Rica observes Central Standard Time (CST) year-round. When it is 12:00pm (Noon) in Costa Rica, it is: 

1:00pm - New York (Eastern Time)
12:00pm - Dallas (Central Time)
11:00am - Denver (Mountain Time)
10:00am - Los Angeles (Pacific Time)