Q: What if I cannot attend the Brightspot Educational Retreat this year? 

A: We hope you make every effort to join us this year. Unfortunately, if you decide not to attend, Brightspot is not able to offer a reward in place of the educational retreat. The trip is only offered on program dates, October 26 – 29, 2026. Please officially decline by clicking the link in your invitation email.  

Q: How do I submit changes to a registration form already processed? 

A: Once your registration is complete, you can contact the Brightspot Events Team via phone at +1 (972) 661-6421 or via email at info@brightspoteducationalretreat.com. 

Q: What is the attire for the trip? 

A: Please refer to the Itinerary page for the appropriate attire for each group function. Attire descriptions can be found below in the attire glossary. 

Casual: Informal and comfortable clothing, including shorts and plain T-shirts, is acceptable. It is recommended to bring walking shoes and dress in layers. There is always the possibility of rain, so remember to bring a light raincoat. 

Cocktail: For men, a formal, dark suit, white button-down shirt, and tie are acceptable, along with dressy loafers or oxfords. For women, a cocktail dress or a dressy pantsuit with heels is recommended. Be sure to pack an outfit featuring a touch of black or navy attire for our Farewell Dinner After Dark.

Smart Casual: Combines well-fitting, polished business wear with elements of casual attire. Examples include dark-wash jeans, dress pants, chinos, blouses, polo shirts, button-downs, and polished, practical footwear. Don’t forget to pack a touch of pink for the Welcome Reception and a touch of sparkles for our Dine and Shine dinner.

Q: What is included in the Brightspot Educational Retreat? 

A: Your Educational Retreat includes: 

• Round-trip economy class air and checked baggage fees for the invitee only. 

• Hotel accommodations (one sleeping room), all taxes, housekeeping gratuities, and porterage at the Fairmont Le Château Frontenac for the program dates of October 26 – 29, 2026.  

• One (1) group activity offered on October 27, 2026.

• One (1) hosted activity per person for you and one (1) guest offered on October 28, 2026. 

• All planned group functions as noted on the daily itinerary. 

• Breakfast, lunch, and dinner each day of the program provided via either master bill or group function.  

• All taxes and gratuities for hosted program events.  

• Ground transportation to and from Fairmont Le Château Frontenac. 

Q: Who do I contact about travel-related questions? 

A: All travel-related questions should be directed to the Brightspot Events Team listed under Contact Us at the bottom of each page.  

Q: When will I receive my travel documents? 

A: The Brightspot Events Team mails the final travel documents to the address you listed in your registration form about two weeks before the program. If you change addresses after registration, please notify the Brightspot Events Team immediately to ensure delivery.   

Q: Do I need a passport to get to Québec City? 

A: Yes. It is recommended that your passport be valid for six months beyond your return travel date.

Q: Are there any baggage limitations for the airlines? 

A: There is no longer a standard set of rules that apply to all airlines' baggage limitations. The airlines are imposing a fee for luggage exceeding their weight limits. For most airlines, this is 50 pounds for checked luggage and 40 pounds for carry-on bags. Please check with your carrier for luggage allowance and restrictions before departing for the airport. Fees will apply to excess checked and/or carry-on bags. The airlines have a per-person limit for carry-on bags of one personal item and one carry-on bag. Personal items are identified as one of the following: a purse, briefcase, small backpack, or laptop computer. Passengers exceeding the carry-on limit may not be allowed through the security checkpoint.  

Q: What is an e-ticket? 

A: It is a confirmation of your airline travel; the airlines are no longer issuing paper tickets. You will still need a government-issued ID to check in and receive your boarding pass from your airline. The name on your ticket MUST be exactly the same as the name on your government-issued ID.  

Q: Can I upgrade using Frequent Flyer miles or coupons?

A: Yes, however, any deviations or upgrade charges with your ticket will be at your own expense. All frequent flyer requests for upgrades should be personally handled with the respective airline. 

Q: Who may I bring as my guest? 

A: You are allowed to bring one (1) guest to share in the experience. This guest is defined as your spouse, domestic partner, family member, or friend, who is at least 21 years of age.  

Q: May I bring additional guests or children under the age of 21? 

A: No. Additional guests or children under the age of 21 are not allowed to attend. 

Q: What if I need to change my guest? 

A: Please contact the Brightspot Events Team as soon as possible via phone at +1 (972) 661-6421 or via email at info@brightspoteducationalretreat.com. If you change your guest after you have registered, any additional charges or airline change fees will be at your own expense.  

Q: Can I extend my stay at the hotel before or after the program?

A: Yes; however, any additional expenses incurred as a result of an extended stay will be at your own expense. Please refer to the Hotel page for more information on extensions. For additional details, please contact the Brightspot Events Team (see Contact Us).  

Q: If I extend my stay, will airport transportation be provided?

A: Yes, transportation will be arranged for your arrival and departure based on your flight itinerary as long as you are staying at the Fairmont Le Château Frontenac.