When you register, you will have the opportunity to enter your preferred flight details. We will do everything possible to accommodate your requests. Once you have submitted your registration and any extensions or deviations have been confirmed, the air team will book flights for you and your guest. You will be contacted via email within three business days with a flight itinerary for your review and approval. Please double-check the spelling of your name and your guest's name on your air itineraries to ensure they match your passports. 

An email response is required within 24 hours of receipt, acknowledging that you have received the airline schedule. Upon your approval, the airline ticket will be issued. 

Brightspot is pleased to provide you with economy round-trip airfare to Québec City. Upgrades are available at your expense and can be purchased via credit card or frequent flyer miles through your airline. Please add a note to your travel information during registration if you are interested in purchasing upgraded seats. The cost of your guest's airfare is not covered by the program and will be your financial responsibility.

A valid passport is required to board your flight to Québec City. Please note that the name on your passport must match the name on your airline ticket. It is recommended that your passport be valid for six months beyond your return travel date. Please check your passport's expiration date. Depending on your country of origin, the required validity may differ. 

For more information on passports (applications, renewals, or adding pages), U.S. citizens may contact their local post office, visit the U.S. Department of State website, or visit the following sites to learn more about applying for a new passport or renewing a passport. If you are not a U.S. citizen, please refer to your country's passport application and renewal requirements. 

The process may take up to twelve weeks, so please do this as soon as possible.

Nationals of certain countries may also require an entry visa. Please visit the U.S. Department of State website to determine the requirements of your specific country. Even if Canada does not require a visa for entry, please check to be sure you do not need a transit visa for any connecting flights through countries you might enter en route to Québec City. You will need to visit the government websites of those specific countries for information on how to apply for a transit visa. We also recommend checking the sherpa° website. 

This process may take several weeks, so please check immediately upon registering. 

Upon arrival at Québec City International Airport (YQB), you will proceed to immigration to present your passport and boarding pass for clearance. After clearing immigration, you will claim your luggage and proceed to customs. Please note that porters are not allowed inside the terminal; however, luggage carts will be available. You may be asked to stop for a routine random search of your luggage. 

Note: If your luggage is lost, stay in the airport terminal near the baggage claim carousels. Do NOT pass through customs. Fill out a lost luggage report with your airline. You must receive a printout with a phone number and report/claim number. Once at the hotel, the Brightspot Events Team will assist you in calling to check on the status of your luggage. 

Brightspot will provide transportation to the Fairmont Le Château Frontenac for you and your guest. Once you retrieve your luggage and make it through customs at Québec City International Airport (YQB), a representative with Brightspot Educational Retreat-branded signage will be waiting for you. The representative will escort you to your complimentary transportation to the Fairmont Le Château Frontenac. Travel time to the hotel is approximately 26 minutes. For your convenience, gratuities for your driver and the hotel bellmen have been prepaid by Brightspot. 

When returning home, your arranged transportation will depart from the Fairmont Le Château Frontenac front drive. More information regarding your pickup time will be included on your Departure Notice that you will receive upon arrival. 

If you are extending your stay at the Fairmont Le Château Frontenac, your transportation will be provided. If you are extending your stay at another property, you will be responsible for your own ground transportation.

The currency in Canada is the Canadian dollar. Please note that the exchange rate fluctuates daily. For current exchange rates, please click here. 

When making major purchases, charging items to your credit card is always recommended. The exchange rate on your credit card will be more favorable than the rate available locally. This is due to the large volume of foreign exchange generated by credit card companies at the more favorable "inter-banking" exchange rate. The better rate is then passed along to the customer.  

Most major credit cards are accepted in Canada. It is best to call your bank before leaving the country to advise of international travel dates on any card you plan to use while out of the country.  

There is an ATM at the hotel. USD is not accepted in Canada, but can be used for tipping.

The electricity standard in Canada is 120V/60hz, the same standard as in the United States. A voltage converter is not needed if you are traveling from the United States. If you are traveling from outside the United States, please ensure you have the necessary converter. 

Québec City observes Eastern Daylight Time (EDT) during our program dates. When it is 12:00pm (Noon) in Québec City it is: 

  • 9:00am – Los Angeles (Pacific) 

  • 10:00am – Denver (Mountain) 

  • 11:00am – Dallas (Central)

  • 12:00pm – New York (Eastern)